GPT Sidebar: Your Zendesk Copilot
Boost efficiency with your Zendesk AI Copilot by Knots – generate smart replies, automate tasks, and enhance customer interactions with GPT integration
GPT Sidebar: Your intelligent Zendesk AI agent
GPT Sidebar is your agent copilot in Zendesk – integrating directly with the editor to provide AI-driven replies, workflow automation, and smart ticket handling. Designed to help streamline ticket handling, it allows teams to work more efficiently while staying within their familiar Zendesk environment.
With GPT Sidebar as your Zendesk agent copilot, your team can:
- Generate custom GPT prompts for Zendesk responses
- Automate complex ticket handling with AI precision
- Access and utilize past ticket summaries for seamless follow-ups
Key Features of the GPT Copilot for Zendesk
- Custom GPT prompts for Zendesk: Generate tailored responses for various inquiries, ensuring consistent and accurate support with AI-powered automation.
- AI memory: Save and reuse GPT outputs, enabling agents to continue conversations seamlessly and optimize workflows with intelligent AI assistance.
- Seamless Zendesk Integration: Your AI copilot writes prompt results directly into the Zendesk editor, keeping agents productive within their familiar platform.
Azure OpenAI-powered GPT for Zendesk: Powered by Microsoft’s Azure infrastructure, ensuring reliable performance, enterprise-grade security, and full self-hosted deployment for complete data control and GDPR compliance. Learn more about our self-hosted AI solution.
- GDPR-compliant AI for Zendesk: Fully adheres to data privacy regulations, keeping your data secure and never used for AI training.
Whether you’re exploring AI for the first time or replacing Zendesk Copilot with something more customizable, GPT Sidebar gives you full control, full compliance – and full impact.
Why your team needs it
- Save time on repetitive tasks: Automate common Zendesk tasks and workflows, freeing your team to focus on complex issues.
Smart AI-driven automation: Whether your workflow is simple or complex, GPT Sidebar automates repetitive tasks seamlessly. Custom AI responses and memory ensure every customer interaction feels personal and efficient.
- Built for any industry: From e-commerce and healthcare to finance and beyond, GPT Sidebar adapts to your workflow, delivering efficient, AI-powered support.
Transform the way you work
Start your 14-day free trial of the GPT Sidebar App and empower your team to deliver faster, more accurate responses. No commitment – just a smarter, more efficient approach to customer support tailored for your business needs.
Questions
How does GPT Sidebar simplify my agents’ work?
GPT Sidebar automates responses to repetitive requests, retrieves past ticket details, and generates personalized replies. This allows agents to focus on complex issues and handle more tickets in less time.
Is GPT Sidebar difficult to set up?
Not at all! The app integrates seamlessly with the Zendesk editor, enabling AI-powered prompts and ticket memory features without any disruptions. If you do need help setting it up, our team is always available: Talk to us!
Can I use the GPT Sidebar App with my existing Zendesk setup?
Yes! The GPT Sidebar works natively within Zendesk, allowing agents to leverage AI automation without switching tools.
Is GPT Sidebar GDPR compliant?
Absolutely. The app follows strict GDPR compliance standards, ensuring data security and preventing AI training or external storage.
Are there any limitations?
Currently, GPT Sidebar does not include retrieval-augmented generation (RAG) for knowledge base queries, and certain model constraints, such as token and output limits, may apply.
When will I see results?
Improvements in response times and efficiency are noticeable almost immediately. With access to historical ticket data and automated responses, your team will resolve tickets faster from day one.
What other GPT applications does Knots offer?
Alongside GPT Sidebar, Knots provides the GPT Editor. It enhances Zendesk ticket responses by using AI-driven prompts to ensure branded, accurate, and fully translated replies.
Start to unlock smarter customer service with GPT Sidebar
Transform your Zendesk experience with an AI copilot that streamlines workflows, automates responses, and helps your team deliver faster, more personalized support. Whether handling high ticket volumes or complex inquiries, GPT Sidebar empowers agents to work smarter, not harder.
Enhance Zendesk with AI-powered automation.